Strategic Market Alliance Careers


JOIN OUR GROWING COMPANY

Strategic Market Alliance is group services organization dedicated to helping businesses, manufacturers and our member distributors improve their performance, effectiveness and return on investment. Our culture values individual accountability, collaboration and teamwork, in an environment of fast-paced entrepreneurship and creativity. We work hard, we are driven to succeed, and we are not afraid to try new things in order to accomplish our goals. If this sounds like a place where you could fulfill your aspirations and goals, we encourage you to contact us!

All positions are full time and are located in Charlotte, NC. Please submit your resume, along with a cover letter and salary requirements to careers@smasolutions.com.

Item Data Specialist


Job Description

The Item Data Specialist reports directly to the Dir. of Information Technology and Operations, and will be responsible for the development and maintenance of SMA’s Product Information Management system and is charged with establishing processes to secure item content from manufacturers, editing the data as needed and cross referencing it to existing item information to facilitate its usefulness. The individual will provide recommendations for implementation, maintenance and syndication of that information once captured and available for use.

The Item Data Specialist will interface with IT and other associates, both internally and externally, to define requirements, evaluate data provided to ensure compliance with specifications and will provide training and instruction as needed to/for involved parties to ensure accuracy and completeness

Essential Functions

  • Secure item content from manufacturers, edit and map for upload into PIM system
  • Manage taxonomy in accordance with established structure, identify and secure additional information needed
  • View and cross reference existing items to newly created records
  • Prepare for syndication of data to other outside sources

Essential Skill Sets

  • Attention to detail and accuracy is paramount
  • Advanced skills in Microsoft Excel required. Experience with PIM or MDM systems preferred
  • Ability to multi-task and adjust to changing priorities with tenacity for completing tasks
  • Ability to follow established procedures and/or create new ones to accommodate requirements
  • High-energy self-starter, self-motivated, positive ‘can do’ attitude
  • Strong organizational, critical thinking and problem solving skills combined with curiosity and a willingness to learn
  • Excellent written and verbal communication skills; persuasive and professional

Education Requirements

  • Minimum Bachelor’s Degree in Database/Computer Technology or relevant work experience in related area – Data Analytics, Library Science

Work Experience Requirements

  • Minimum 2 - 5 years of experience working in purchasing, data services related area
  • Distribution experience in the Janitorial Supplies or Food Service Disposables industry a plus
  • Excel expertise required, SQL, BI, PIM experience preferred

Travel Requirements

  • Occasional travel may be required

Supplier Development Associate


Job Description

The Supplier Development Associate reports directly to, and works collaboratively with, the Chief Operating Officer. Responsibilities include identifying, contacting, developing and cultivating relationships and programs with product manufacturers and non-product service providers; working extensively with organizational sales, purchase and reporting data, analyzing to identify reporting trends, inefficiencies, revenue opportunities. This position personally interfaces with senior management within SMA key stakeholder groups, qualified suppliers, distributor members and customers.

Essential Functions

  • Responsible for relationship and business development with specific qualified suppliers for the purpose of creating a collaborative plan for growth with SMA corporate and member distributors. Plan to include personal relationship development, scheduling of meetings, meeting oversight, development of deliverables to support plan, execution of agreed upon SMA activities, tracking, ultimate effectiveness and success of plan and supplier relationship.
  • Respond to inquiries from prospective new suppliers, including analysis of supplier and products, assessment of viability for the group, communication with suppliers, recommendations for consideration to committees and COO.
  • Responsible for securing annual supplier purchase data from membership.
  • Analyze distributors’ annual supplier purchase data to identify potential new qualified suppliers and identify discrepancies in member and supplier reporting.
  • Analyze Member Purchases to identify opportunities for Member conversion to Qualified Suppliers.
  • Manage supplier cross referencing.
  • Evaluate/Analyze qualified supplier rebate reporting and data to identify and resolve discrepancies, examine validity of exclusions, and work with member distributors to ensure payment made within terms.
  • Work with qualified suppliers to improve monthly Rebate Reports.
  • Responsible for keeping current supplier data uploads that enable member distributors to track qualified supplier purchases.
  • Identify and secure relationships and programs with businesses that can provide services to membership in non-product related categories.
  • Develop and execute member and supplier surveys that will be used to assess qualified supplier performance with membership.
  • Work with Accounting/Rebate Specialist to address issues that arise with suppliers affecting collection of rebate reporting and payment.
  • Work with owner committees, as needed, to execute work of committee.
  • Represent SMA at various industry trade shows, conventions and conferences.

Essential Skill Sets

  • Excellent written, verbal and presentation skills; persuasive and professional
  • Ability to perform data analysis and market research
  • Well versed in Microsoft Word, Excel, and Powerpoint
  • Highly detail oriented
  • Ability to interface and foster effective relationships with distributors, manufacturers, and customers

Education Requirements

  • Minimum Bachelor’s Degree in Business related field (e.g. – Marketing, Management, etc.)

Work Experience Requirements

  • Minimum 5 years of experience working in wholesale distribution, procurement, and/or corporate account management
  • Must have experience interfacing with senior level management

Travel Requirements

  • Occasional travel required within U.S. and Canada – 10%

Customer Account Specialist


Job Description

Individual will have responsibility for handling all aspects of operational activities associated with servicing customers, primarily those that are classified as E-Commerce Customers and Group Purchasing Organizations (GPOs) in the Healthcare and other market segments

Essential Functions

  • Set up and maintain Customer Locations, Distributor Assignments, User Logins, Permissions, Items and Pricing. Facilitate on-line ordering and invoicing
  • Respond to Customer, Distributor, Supplier and internal requests for information with communication to servicing Distributor as appropriate
  • Initiate activities required to insure customer satisfaction, smooth order processing, reporting activities

Essential Skill Sets

  • Attention to detail and process driven
  • Proficient in Microsoft Excel
  • Familiarity with ERP System processing and Web based Applications
  • Ability to multi-task and adjust to changing priorities with tenacity for completing tasks
  • Ability to follow established procedures and/or to create new ones to accommodate changing requirements
  • Ability to interface with and foster effective relationships with distributors, customers, suppliers and SMA personnel

Education Requirements

  • Minimum Bachelor’s Degree or relevant work experience in related areas such as Procurement, Customer Service, Accounts Receivable, Accounts Payable, Billing and/or Collections

Work Experience Requirements

  • Minimum 5-7 years of experience working in Customer Service, national accounts, E-Commerce, Procurement
  • Distribution experiences in the Janitorial or Food Service industry a plus
  • Familiarity with GPO’s, E-Commerce Systems
  • Experience with Buying Groups and the relationships between Customer, Distributor and Supplier

Travel Requirements

  • Occasional travel required – 2-3 times per year for 3-4 days at a time or less to attend and support group meetings with Distributors, Suppliers and Customers

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